iDtacc® Return Policy

Last updated: April 2025

Thank you for choosing iDtacc® and stepping into the future of smart and sustainable business cards. We are committed to providing high-quality products and exceptional service throughout your entire experience. Below is our return policy, applicable to all purchases made through our official channels.

1. General Terms

iDtacc® specializes in custom and technology products. Due to the personalized nature of our items, refunds are not offered under any circumstances, except as specifically outlined in this policy.

2. Return and Replacement Conditions

Returns are accepted for replacement purposes only under the following conditions:

• Proof of Purchase: A valid receipt or order number is required.
• Incorrect Order: The received product significantly differs from the one ordered.
• Damaged or Defective Product: Notify [email protected] within 24 hours of delivery with photographic evidence.
• Adhesive Failure: Free replacement if it occurs within 30 days of delivery.

3. Refund Exclusions

• Customer technological incompatibility.
• Customized products once production begins.
• Change of mind.
• Incorrect or incomplete information provided by the customer.

4. Technological Compatibility

Our products work with NFC-enabled phones. Otherwise, the QR code can be used.

5. Replacement Evaluation

Customers will be notified if their replacement request is approved after review.

6. Customized Products

No returns or refunds once production has started.

7. Contact

Email: [email protected]
Contact Form: available on our official website.

iDtacc®, LLC reserves the right to modify this policy at any time without prior notice.